David C. Frier
520 East
Avenue · Rochester, NY 14607-2075
Home Phone 585/295-8523 · Email Me
Cell/Pager: 585/943-2434
Summary
System architect, project
manager, client relationship manager, designer, implementer and trainer on
advanced technology systems. Manages all aspects of system design and
implementation, with broad DRM, CRM and HR systems experience. Customer-focused
professional with twenty-five years’ experience serving a broad spectrum of
industries.
Highlights of Relevant Experience
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At Xerox, served in
several roles over a period of three years on the Service Choice project: as
Lead Architect for the NASG (North American) implementation, as Architect on
the Global Architecture Team and as Requirements Analyst on the Global Software
Development Team
- Determined Sun
E10000 configuration and domains, allocation of new and existing storage
- Worked with IOC
in its infancy on transitioning operational responsibility.
- Worked with EDS
and Veritas to develop and test a zero-downtime Oracle backup process
- Maintained A-level
schedule, Hale-Bopp charts, CMO grids for my own work and
consolidated from others (developed automated ways of consolidating CMOs).
- Prepared and
peer-reviewed all documents for TTM phase gate passage, attended
and presented at DAT and TAT meetings
- Prepared and
championed InfoSec audits; remediated gaps and obtained final
approval.
- Worked with IOC,
Sun, EMC, Clarify and business to align all technology and operational
issues with needs of the Field Service and Welcome Center business.
- References: Mike LoVullo (Architecture) will attest to
my broad understanding of current technology and my extremely rapid
learning curve on new. Connie Folk (Welcome Center) will attest to my
focus on the principle that technology is useless if it fails to meet the
needs of the business.
Experience
Whitenack Consultants – Rochester,
NY – Lead Developer – 2003 –
Consulting
services in support of a profitable XGS document management-outsourcing
operation. Became proficient with Adobe Central and Adobe Output Designer in
very short order to enable maintenance and extension of a complex, high-volume
document automation application for a large financial-services customer.
EMRT
Consultants
– Rochester, NY – Business Consultant
–2002 – 2003
Consulting
services in support of 21 CFR Part 11-compliant systems design. Troubleshooting
on Siebel implementations, designing Web Services integrations for Siebel. [Projects’
details in addendum]
Questra
Corporation – Rochester, NY – Business Consultant,
Professional Services – 1997 - 2002
·
Subsequent to Questra's
makeover as a start-up enterprise software company, took on role of senior
Business Consultant in the professional services team for Questra Smart
Service.
·
Architecture,
strategy, training and management consulting on implementation projects for the
Questra Smart Service (QSS) product on three of the four customer
implementations and pilots to date, with aggregate license fees and revenues of
$1.7MM.
·
Responsible for
building packaged training offerings for QSS as well as customized training for
early-adopter purchasers. Built content
and then project-managed courseware authorship firm converting content into
“pedagogically correct” training texts and leader guides. Responsible for courseware and delivery of
training to 100% of the Questra Smart Service licensee base.
As Questra’s e-Commerce Consulting Team Manager
(up to October 2001):
·
Managed a group of
eight senior and mid-level e-Commerce consultants in Questra’s Rochester
business unit, with an aggregate $1.6MM in billings from September 2000 to
October 2001. This included direct
responsibility for performance, coaching and allocation to projects, managing
business and personal goals, training, etc.
Performed reviews and salary actions; made hiring and other personnel
decisions as needed.
·
Took lead in sales
process: collecting requirements from prospects, preparing and reviewing
proposals, presenting proposals to client decision-makers, closing and
initiating projects. Proposed $7.5MM
worth of projects with a close rate of over 70%. Worked with business
development managers to provide benefit of subject matter expertise and
superior presentation skills.
·
Made presentations
at public seminars to help establish market presence, mind share and
credibility for Questra in the e-Commerce and e-CRM space.
·
Architecture,
strategy, training and management consulting on projects in the practice areas
of e-Commerce and e-Strategy, aggregate personal billings of approximately
$1.1MM between November 1997 and September 2000.
Racal Datacomm – Sunrise, FL –
Information Management Lead – 1997
Responsible for business
analysis and software project management of a reengineering effort for this
equipment manufacturer's technical support and service operation.
Met with end users in
tech support, call dispatch, field engineering, service contracts and logistics
functions to collect precise requirements.
Guided team of developers
customizing the Clarify package to implement these requirements.
Precision
Response Corp. – Miami, FL – Group Manager – 1996 – 1997
Responsible for all
client/server applications development effort for two major clients, one a
multinational consumer products company and the other a top-tier life insurance
company, two of the most demanding clients of PRC.
Supervised two project
teams totaling 15 programmers, two business analysts and two project
managers. Managed the planning, design,
development, testing and installation of a complete rewrite of the system for
selling life insurance, a project that consumed 9,000 person-hours over 4
months, using Oracle V7, Developer/2000 and SQR
Prepared and tested
Disaster Recovery plans to bring up customer service operations within four
hours of a disaster on a warm site restoring all inbound telephone service and
data. Responsible for the staffing of
this project, interface with client, monitoring of actual vs. budgeted hours
and other resources spent, change control, and all other management issues
arising during the course of the effort.
Watson
Wyatt Worldwide – Washington, DC – Product Manager – 1992-1996
Overall responsibility
for HR Edge REWARD, Watson Wyatt's HR compensation software, written in MS
Access, targeting all Windows environments (3.x, 95, NT). Managed $1.5MM
development budget and supported $4.1MM of installed systems. Supervised a
direct staff of four and a project development team of up to ten. Supported 30
sales people in 8 offices. Sales went from startup to $1.6MM in license fees
and additional $2.5MM in associated consulting revenue in the first year.
Developed business and
functional specifications, project plan, budget, rollout and training
curriculum for two major releases of REWARD. Supervised all development efforts
including programming, documentation, QA and production.
Sold REWARD system to
targeted large buyers. During a 6 month period, sold $1.2MM of software and
consulting services to Bank of Bermuda, Bell Atlantic, Dell Computer and the
FDIC, producing over 2600 billable hours. Designed, sold and delivered a unique
client/server merit increase planning technology to Bristol-Myers Squibb, then
later resold this technology to Dell Computer. These were developed with
Dialogic voice-response units and VB modules for a front end and MS SQL Server
for a back end. These sales resulted in over a thousand billable hours for
Wyatt's Washington office systems team on initial implementation, as well as
annuity work in subsequent years for the extension and operation of these
systems in Watson Wyatt's call center.
Supported WYCOMP
(REWARD's Clipper/DOS predecessor) to 20 offices and 400+ installations.
Customer satisfaction increased after final release in summer 1992 closed out
remaining major bugs. Offices rated support very highly in a survey conducted
Summer 1993. Programmed WYCOMP customizations for a variety of projects.
Independent Consultant –
1984-1992
Generated $3MM of
consulting and system sales revenue over 8 year period. Designed and installed
up to 45 station networks. Performed LAN configuration, training, repair, and
upgrades. Programmed client/server, file server and mainframe database
applications. Evaluated and selected database platforms. Did scientific
programming, operating systems programming, military security programming. Clients
included Hoffmann-La Roche, Honeywell Federal Systems, Inc., Johnson &
Johnson, B'nai B'rith Women and Jewish War Veterans of America.
Chemical Bank – Somerset, NJ – System Programmer –
1981-1984
Maintained the configuration
information, operating system, timesharing software, terminal network software
and compilers for this 4 CPU site in support of banking applications. Provided
tech support to application programmers and operations staff using and caring
for this system.
Best Products – Richmond, VA – System Programmer –
1979 - 1981
Provided tech support to
over 45 application programmers on this 6 CPU site. Maintained the operating
system configuration, the system hardware configuration, and worked with the system
vendor identifying and diagnosing operating system and compiler bugs.