Called in to troubleshoot a newly live Siebel implementation: Solved multiple integration issues between the customer and CyberSource, the credit card processor of choice. Established integration between Siebel and two legacy systems (one file-server MS-Access and the other AS/400 with DB2).

Specified and oversaw the reconfiguration of the initial Siebel implementation (everything, including database, on a single box) to a more scalable configuration making use of enterprise database server infrastructure and isolating the Siebel app server and database on separate physical machines. Created and documented processes for backup and recovery of the Siebel system and for maintenance of the development, staging and production Siebel environments

Served as system architect for the team doing requirements and design on a solution for a dot-com to build a trading community utility that will "clear" many different (configurable) types of markets according to their various rules.

Served as system architect for the IM team deploying Service Choice (a highly customized Clarify implementation) to the entire Xerox US Customer Service business, including 3,000 call center seats and 12,700 field service personnel. Trained the Service Choice business administrators on the daily use and management functions of the system.